How Can a Process Assessment Help Us?
Ever wonder why it takes your employees more time to finish tasks than expected. The problems may not be them, it may be the process you have in place. Office Technology, Equipment and Work Practices have changed over the years. Have you? You will not know for sure, until you conduct a thorough process assessment.
Before beginning, identify the process you want to assess. First you will need to prepare an assessment plan. Then prepare an assessment schedule to stay on track. Next you will need to review all current process documents for understanding. With these out of the way, you are now ready to prepare assessment checklists.
With checklists in hand, you can now begin your assessment. Be sure your assessment takes into consideration all relevant documents, actual work processes; and of course actual interviews with all affected personnel. You will then need to document all results and observations, and evaluate performance against written company procedures.
Review process notes, analyze strengths, weaknesses; and recommend opportunities for improvement. Evaluate program effectiveness and prepare a formal assessment report. Conduct a sit-down meeting with management, and issue the report. If you do not have the time, consider utilizing an audit consultant to assist your team, or perform this for you, so that you can focus on what’s most important to you - your customers.
At Storti Quality Consulting, we take pride in helping our customers use quality management practices to enhance results and increase profits. If you’d like to talk about Quality, please call us at 215.657.0837, send an email to ralph.storti@storticonsulting.net, or visit our website, www.storticonsulting.net.
