Quality. Results. Profit

Are you noticing, or more importantly is your customer noticing, discrepancies between your as-built drawings and invoicing of the work.  Not sure what may be contributing to these differences.  Left unresolved, you could face potential penalties, suspension, or possible termination of your contract which; might be costly given today’s environment.

Your employees say that it’s not them.  You are blaming your customer.  Your customer is blaming you.  So where is the problem?  What do we need to do to find and fix it? If you do not have the time, consider utilizing an audit consultant to assist your team, or perform this for you, so that you can focus on what’s most important to you - your customers.

To begin the process, you need to interview your as-built coordinator to get a thorough understanding of your internal process from the initial sketch, to submittal and invoicing.  Next you will need to sit down with your customer’s as-built coordinator, independent of your coordinator, to find out what their expectations and deliverables are.

Next review a few completed as-built drawings and completed client invoices.  Prepare a written summary containing both positive and negative aspects.  Be sure to include recommendations detailing each area of concern. Finally conduct a follow up dialog with appropriate staff members to identify any additional issues, comments, and suggestions that may help to improve the accuracy of as-built submittals to your customer.