Benefits of a Written Quality Program
From 1950 onward, W. Edwards Deming (an American statistician, professor, author, lecturer, and consultant) taught top management how to improve design (and thus service), product quality, testing and sales through various methods, including the application of statistical methods (Source: Wikipedia, the free encyclopedia). Today written Quality Programs are an integral part of the Utility, Manufacturing, Automotive, Aerospace and Pharmaceutical Industries to name a few.
The overall quality of many of the products we use today can be directly attributed to Deming’s philosophy and teachings. If you are a sub-contractor, or looking to be a supplier in one of these industries, this program could help to open the door for you. At a minimum, this program would include areas such as:
Ø Quality Assurance Program
Ø Design Control
Ø Instructions, Procedures, and Drawings
Ø Document Control
Ø Control of Purchased Material, Equipment, & Services
Ø Control of Special Processes
Ø Inspection
Ø Test Control
Ø Control of Measuring & Test Equipment
Ø Non-Conforming Materials, Parts, & Components
Ø Corrective Action Plan
Ø Quality Assurance Records
Ø Auditing
This program will lead the way in reducing the number of defects, increase performance and raise customer satisfaction. If you do not have one, consider utilizing an audit consultant to assist your team, or perform this for you, so that you can focus on what’s most important to you - your customers.
At Storti Quality Consulting, we take pride in helping our customers use quality management practices to enhance results and increase profits. If you’d like to talk about Quality, please call us at 215.657.0837, send an email to ralph.storti@storticonsulting.net, or visit our website, www.storticonsulting.net.
