Benefits of Getting Scope Changes Approved
Do you ever find yourself in a position where you are doing additional work for your customer, and then not getting paid for it? You are not alone. It is not that your customer does not want to pay you for this added scope of work. You just need to follow a basic scope change process to manage this work.
At a minimum this process should include:
1. Identifying the need to perform more work than has been documented on the work request for you to perform.
2. Notify your supervisor of this additional scope of work, so they can contact your customer for a disposition using a Scope Change Request Form.
3. Upon completion of this review, record status of the scope change request (approved/disapproved) into a Scope Change Log for tracking purposes.
4. If the scope change request is approved, the additional work activities are added to the work scope to ensure the change is implemented. If it is disapproved, the additional work will not be performed.
5. Finally, be sure to instruct your workers on how you want them to proceed.
This will help you manage expectations and show how approved scope change requests impacting your work are resolved. If you do not have one, consider utilizing a consultant to assist your team, or perform this for you, so that you can focus on what’s most important to you - your customers.
At Storti Quality Consulting, we take pride in helping our customers use quality management practices to enhance results and increase profits. If you’d like to talk about Quality, please call us at 215.657.0837, send an email to ralph.storti@storticonsulting.net, or visit our website, www.storticonsulting.net.
