Why You Need a Documented Back Office Process
Are your work days getting longer? Going to work earlier and staying later to get everything done. Still not enough hours in the day! Don’t assume your employees know what you expect of them. Do you have a documented Back Office Process? Did things work out ok in the past? Are they ineffective today?
You will need to step back and perform an independent assessment of what you have, or do not have in place, to find out what the problems are. First start out by asking your employees. If you want to improve operations, and increase overall efficiencies, who better to ask than the people that do this work day in and day out. Some of the areas you will need to evaluate are:
1. Accounts Receivable
2. Accounts Payable
3. Bid Quotation, Preparation, Review and Approval
4. Employee Qualification
5. Equipment Maintenance
6. Expense Reporting
7. Marketing and Solicitation
8. Payroll
9. Record Keeping
10. Work Scheduling
This will help to identify opportunities where you can make changes that will help to reduce workload, and raise employee moral. If you do not have one, consider utilizing a consultant to assist your team, or perform this for you, so that you can focus on what’s most important to you - your customers.
At Storti Quality Consulting we take pride in helping our customers use quality management practices to enhance results and increase profits. If you’d like to talk about Quality, please call us at 215.657.0837, send an email to ralph.storti@storticonsulting.net, or visit our website, www.storticonsulting.net.
